At SoftVue Technology, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, processing, and safeguarding of data when you interact with our website, use our services, or communicate with us. It is designed to comply with applicable data protection laws, including the Indian Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, 2023, and the General Data Protection Regulation (GDPR) where applicable.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information: Includes your name, email address, phone number, company name, and project details provided during inquiries or onboarding.
- Technical Data: Includes your IP address, browser type and version, device information, cookies, operating system, and usage data collected automatically when you visit our website.
- Communication Records: Includes emails, phone call logs, messages, and any other correspondence between you and SoftVue Technology.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Service Delivery & Project Consultation: To evaluate your needs and provide appropriate software solutions.
- Inquiries & Support: To respond to your questions, support requests, and general inquiries.
- Project Scoping & Development: To understand project requirements and successfully deliver the agreed software services.
- Communication: To send updates about project progress, invoicing, and administrative notifications.
- Service Improvement: To analyze website performance and improve our services using analytics and performance monitoring.
- Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.
3. Legal Basis for Processing (GDPR)
For users residing in the European Economic Area (EEA), we rely on the following legal bases to process your personal data:
- Consent: You have given clear consent for us to process your personal data for a specific purpose.
- Contractual Necessity: Processing is necessary for the performance of a contract or to take pre-contractual steps at your request (e.g., scoping a project).
- Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights.
- Legal Obligations: Processing is required to comply with the law.
4. Information Collected During Our Post-Paid Process
SoftVue Technology operates on a "Build first, pay later" model. During the consultation and project discussion phase—before any payment is requested—we collect specific project requirements, business information, and technical specifications. This data is strictly used for accurate project scoping, architecture planning, and service delivery. We emphasize that in our post-paid model, your data is collected fundamentally for delivering the requested service and not for unsolicited marketing or unrelated third-party activities.
5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. We may share your information only in limited circumstances:
- Service Providers: Trusted third-party vendors (e.g., hosting providers, analytics platforms like Google Analytics) who assist in operating our website and delivering services.
- Professional Advisors: Such as legal, financial, and accounting professionals where necessary.
- Legal Authorities: When required by law, court order, or to protect our legal rights and the safety of others.
6. Data Retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected:
- Project Data: Retained for the duration of the engagement plus 3 years for legal, tax, and compliance purposes.
- Communication Records: Retained for a period of 2 years.
- Technical & Analytics Data: Retained for 1 year.
Users can request deletion of their data at any time, subject to our overriding legal retention requirements.
7. Data Security
We implement robust security measures to protect your personal information:
- Industry-standard encryption (SSL/TLS) for data in transit.
- Secure access controls and authentication mechanisms.
- Secure software development lifecycle (SDLC) practices.
- Regular security audits and vulnerability assessments.
- Continuous employee training on data protection and privacy.
- Defined incident response procedures for potential data breaches.
8. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and ensure our website functions properly. This includes essential cookies, analytics cookies, and functional cookies. For detailed information, please review our separate Cookie Policy.
9. Your Rights
Depending on your location, you have significant rights regarding your data:
- Under the Indian DPDP Act 2023: The right to access your personal data, request correction of inaccurate data, request erasure, and seek grievance redressal.
- Under the GDPR: The right to access, rectification, erasure (right to be forgotten), restriction of processing, data portability, and the right to object to processing.
To exercise any of these rights, please contact our Grievance Officer using the details provided below. We will respond to your request within the legally mandated timeframes.
10. Children's Privacy
Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently received personal information from a minor, we will take immediate steps to delete such data from our records.
11. International Data Transfers
SoftVue Technology operates primarily in India, and your data is mainly stored and processed within Indian territory. If it becomes necessary to transfer your data internationally, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to guarantee a level of data protection consistent with applicable laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Material changes will be communicated via a prominent notice on our website and/or an email notification. Your continued use of our services after such updates constitutes acceptance of the revised policy.
13. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023, the details of our Grievance Officer are as follows:
- Name: Shivam Kaware
- Designation: Grievance Officer
- Email: info@softvuetechnology.in
- Phone: +91 99210 76909
- Address: Pune, Maharashtra, India
We aim to acknowledge and resolve any privacy-related grievances within 48 hours of receipt.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:
- SoftVue Technology
- Email: info@softvuetechnology.in
- Phone: +91 99210 76909
- Location: Pune, Maharashtra, India
- Website: https://softvuetechnology.in