Refund & Cancellation Policy

1. Introduction

SoftVue Technology operates on a unique post-paid model where clients review and approve deliverables before any payment is made. This Refund and Cancellation Policy outlines the terms for project cancellations and potential refunds in the rare event they are needed, maintaining compliance with the Consumer Protection Act, 2019 and other applicable Indian laws.

2. Our Post-Paid Advantage

Unlike traditional agencies that require upfront payments, SoftVue's build-first-pay-later model inherently protects clients. You evaluate the work before making any financial commitment. This approach significantly reduces the need for refunds, as payment is only requested after successful delivery and client satisfaction. We believe in earning your trust through our work.

3. Cancellation by Client — Before Development

Clients may cancel a project at any time before development work begins, at no cost or obligation. To cancel your project at this stage, simply notify SoftVue Technology in writing via email at info@softvuetechnology.in. There are no fees or penalties, and no questions asked.

4. Cancellation by Client — During Development

If a client wishes to cancel a project during the active development phase, the following terms apply:

• The client must provide written notice of cancellation to info@softvuetechnology.in.
• SoftVue Technology will assess the work completed up to the date of cancellation.
• The client is responsible for payment for the portion of work that is substantially completed.
• SoftVue will provide a detailed breakdown of completed work and associated costs to ensure transparency.
• All completed deliverables will be handed over to the client upon payment for the completed work.
• Any work-in-progress that is not substantially complete will not be billed.

5. Cancellation by SoftVue

SoftVue Technology reserves the right to cancel a project under the following circumstances:

• The project is determined to be technically infeasible after initial assessment and planning.
• The project involves illegal, unethical, or harmful activities.
• The client is unresponsive for more than 30 consecutive days during active development.
• The client provides materially inaccurate or misleading requirements.
• There is a material breach of our Terms and Conditions.

In such cases, the client will only be billed for satisfactorily completed work, if any.

6. Refund Eligibility

Refunds may be applicable in the following specific scenarios:

• Overpayment: If a client inadvertently pays more than the invoiced amount.
• Duplicate payment: If a payment is accidentally made twice for the same invoice.
• Service not delivered: If SoftVue Technology fails to deliver the agreed services.
• Quality dispute: If deliverables materially fail to meet the agreed specifications as documented in the project proposal.

Refunds are NOT applicable for:

• Satisfactorily delivered work that meets agreed specifications.
• Change of mind after accepting and approving delivered work.
• Issues arising from client-provided content, assets, or requirements.
• Third-party costs incurred on the client's behalf.

7. Refund Process

To request a refund, please follow these steps:

• Submit a written request to info@softvuetechnology.in within 15 days of the event prompting the refund.
• Include project details, invoice number, and a detailed reason for the refund request.
• SoftVue Technology will acknowledge receipt of the request within 48 hours.
• An internal review of the request will be completed within 7 business days.
• The final decision will be communicated to the client with comprehensive reasoning.
• Approved refunds will be processed within 7-14 business days.
• The refund will be issued via the original payment method or a direct bank transfer.

8. Dispute Resolution

If a client disagrees with a refund decision:

• The client may request a senior management review within 7 days of receiving the decision.
• SoftVue will arrange a meeting or call to discuss the concerns directly.
• If the matter remains unresolved, we will engage in mediation as outlined in our Terms and Conditions.
• Final recourse will be sought through arbitration under the Arbitration and Conciliation Act, 1996, with proceedings taking place in Pune, Maharashtra.

9. Non-Refundable Items

The following items and services are not eligible for a refund under any circumstances:

• Any third-party costs, software licenses, or subscriptions procured on the client's behalf (if applicable to the project).
• Consultation time or strategic planning for projects that successfully proceed to the development phase.
• Customization or modification costs for work that has already been explicitly approved by the client.

10. Contact Us & Grievance Officer

In accordance with the Information Technology Act, 2000, we have appointed a Grievance Officer to address your concerns regarding cancellations and refunds.

• Company: SoftVue Technology
• Grievance Officer / Contact Person: Shivam Kaware (Founder)
• Email: info@softvuetechnology.in
• Phone: +91 99210 76909
• Address: Pune, Maharashtra, India
• Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST